SandMan.exe crashes on start

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RedDwarf2
Posts: 7
Joined: Wed Oct 20, 2021 3:17 am
Location: United Kingdom

SandMan.exe crashes on start

Post by RedDwarf2 »

As the title says I can no longer start SandMan.exe because every time that I start it, it crashes. I have renamed the Sandboxie-Plus.ini file to *.bak so that it re-creates it but with no improvement.

Things are now back to how they were with the very first versions of plus (+) which I found to be totally unstable and unusable. I then went back to the classic version for sometime until the plus version became more stable. Plus was fairly stable until before 1.0.8, it at least would run without crashing. 1.0.8 would run without crashing but stopped working and I updated to 1.0.9 hoping for some improvement but not so.

BTW I do not want update checks and I wanted to disable that but cannot due to it crashing. Update checks never worked when it did run even when updates were available on github.

Windows 7 x64 SP1
Sandboxie Plus v1.0.9
Last edited by RedDwarf2 on Sat Feb 05, 2022 1:32 pm, edited 1 time in total.
Windows 10 1809
Intel i7-3770K default clock
4x8GB Crucial Ballistix 1600 @ default speed
nVidia GTX 1660
Asus Xonar DSX sound card
500GB Samsung 850 EVO, 500GB Crucial MX500, 250GB Seagate hard drive, 500GB Western Digital Green hard drive

User avatar
DavidXanatos
Posts: 340
Joined: Fri Mar 19, 2021 11:26 am

Re: SandMan.exe crashes on start

Post by DavidXanatos »

I'm sorry to hear that, unfortunately i cant reproduce the crash on my windows 7 VM, could you please provide a couple crash dumps so i can take a look into your issue.

About the updater, its nto updating of github but of xanasoft.com and I inly set there new versions once a github one was stable for a week or two.

RedDwarf2
Posts: 7
Joined: Wed Oct 20, 2021 3:17 am
Location: United Kingdom

Re: SandMan.exe crashes on start

Post by RedDwarf2 »

Where can I find the crash dumps? I cannot access the Sandboxie interface because it crashes when I open it. I have tried searching but cannot find anything that looks like a log file therefore presumably logs need to be activated.

The tray icon does show so it is loading but when I attempt to open the main window it always crashes. The Sandboxie window does briefly show on my desktop after opening from the tray with Show/Hide and then closes before I am unable to do anything.
Windows 10 1809
Intel i7-3770K default clock
4x8GB Crucial Ballistix 1600 @ default speed
nVidia GTX 1660
Asus Xonar DSX sound card
500GB Samsung 850 EVO, 500GB Crucial MX500, 250GB Seagate hard drive, 500GB Western Digital Green hard drive

RedDwarf2
Posts: 7
Joined: Wed Oct 20, 2021 3:17 am
Location: United Kingdom

Re: SandMan.exe crashes on start

Post by RedDwarf2 »

I have downgraded to v1.0.3 and it runs as it should and the SB window can also be opened and everything works correctly. Then upgraded to 1.0.6 and it goes back to crashing when the main SB window opens. I have managed to find 1.0.4 and 1.0.5 in order to work out where the problems began.

1.0.4 works but 1.0.5 does not.

What changes were made between 1.0.4 and 1.0.5 that might cause the crashing?
Windows 10 1809
Intel i7-3770K default clock
4x8GB Crucial Ballistix 1600 @ default speed
nVidia GTX 1660
Asus Xonar DSX sound card
500GB Samsung 850 EVO, 500GB Crucial MX500, 250GB Seagate hard drive, 500GB Western Digital Green hard drive

User avatar
DavidXanatos
Posts: 340
Joined: Fri Mar 19, 2021 11:26 am

Re: SandMan.exe crashes on start

Post by DavidXanatos »

hmm strange there were only changes related to handling the situation when its not yet connected to the driver.
please check if the driver and teh service are runnign also please try the latest build 1.0.11
crash dumps are normally located at C:\Users\[user]\AppData\Local\CrashDumps

RedDwarf2
Posts: 7
Joined: Wed Oct 20, 2021 3:17 am
Location: United Kingdom

Re: SandMan.exe crashes on start

Post by RedDwarf2 »

DavidXanatos wrote:
Mon Feb 14, 2022 8:13 am
hmm strange there were only changes related to handling the situation when its not yet connected to the driver.
please check if the driver and teh service are runnign also please try the latest build 1.0.11
crash dumps are normally located at C:\Users\[user]\AppData\Local\CrashDumps
Thanks for the follow up on this matter. I have done as you have suggested and installed 1.0.11 and it crashed as soon as it ran after install. Following that I used Nirsoft DriverView to check that the driver was loaded which it was. The Service is also running. The Sandman window does open for a few seconds before closing even though I just leave it and do not interact with the window.

I have added the debug info that I have and if there is anything else that would be helpful then please let me know.
Sandboxie_Service.jpg
Sandboxie_Service.jpg (73.15 KiB) Viewed 2823 times
Sandboxie_DriverViewer.jpg
Sandboxie_DriverViewer.jpg (119.75 KiB) Viewed 2823 times
SandMan.exe.8336.7z
(139.3 KiB) Downloaded 98 times
Windows 10 1809
Intel i7-3770K default clock
4x8GB Crucial Ballistix 1600 @ default speed
nVidia GTX 1660
Asus Xonar DSX sound card
500GB Samsung 850 EVO, 500GB Crucial MX500, 250GB Seagate hard drive, 500GB Western Digital Green hard drive

User avatar
DavidXanatos
Posts: 340
Joined: Fri Mar 19, 2021 11:26 am

Re: SandMan.exe crashes on start

Post by DavidXanatos »

to resolve teh issue goto your user section in teh sandboxie.ini
and delete the BoxDisplayOrder entry

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