license is not valid

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nightzhuxy
Posts: 2
Joined: Tue Jul 05, 2022 5:52 am

SANDBOXIE PLUS SMALL SUPPORTER CERTIFICATE invalid

Post by nightzhuxy »

buy a SMALL SUPPORTER CERTIFICATE
but can't use
Attachments
Screenshot 2022-07-05 135323.png
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Screenshot 2022-07-05 114729.png
Screenshot 2022-07-05 114729.png (130.08 KiB) Viewed 5179 times

nightzhuxy
Posts: 2
Joined: Tue Jul 05, 2022 5:52 am

license is not valid

Post by nightzhuxy »

i got

NAME:
DATE: 05.07.2022
TYPE: PERSONAL-SMALL
SOFTWARE: Sandboxie-Plus
UPDATEKEY:
SIGNATURE:
Screenshot 2022-07-05 135323.png
Screenshot 2022-07-05 135323.png (92.62 KiB) Viewed 5180 times
in program

NAME:
DATE: 05.07.2022
LEVEL:
UPDATEKEY:
SIGNATURE:
Screenshot 2022-07-05 114729.png
Screenshot 2022-07-05 114729.png (130.08 KiB) Viewed 5180 times

User avatar
DavidXanatos
Posts: 340
Joined: Fri Mar 19, 2021 11:26 am

Re: license is not valid

Post by DavidXanatos »

please contact me by email to resolve this issue

EONDERDI
Posts: 1
Joined: Mon Jan 23, 2023 2:37 pm

Re: license is not valid

Post by EONDERDI »

I, user EONDERDI did pay on 23 januari 2023 for a PERSONALL-SMALL Sandboxie-Plus license.
I did not recieve an email with the license key information so I had to type it manually from the screen that showed me:
NAME: xx
DATE: 23.01.2023
TYPE: PERSONAL-SMALL
SOFTWARE: Sandboxie-Plus
UPDATEKEY: xx
SIGNATURE: xx
.
Ofcourse the "xx" did give my realname, updatekey and signature.
However, after entering the date the OK button did give: "This support certificate is not valid.".
.
What should I do to correct this?
.
Regards EONDERDI

User avatar
DavidXanatos
Posts: 340
Joined: Fri Mar 19, 2021 11:26 am

Re: license is not valid

Post by DavidXanatos »

Perhaps you made a typo,
i have sent you an email from my gmail account (that one must arrive) with the certificate,
please let me know if you received it and if it then worked

cheers
david

RoyJ
Posts: 1
Joined: Wed Nov 22, 2023 2:05 pm

Re: license is not valid

Post by RoyJ »

Hi, Having exactly the same issue having purchased a SUBSCRIPTION-STANDARD today. Don't believe it can be a typo as I'm copying and pasting from the post-purchase email. NB: Having checked the online documentation my 88 character licence signature is auto wrapping itself within the entry box, whereas the graphic in the documentation shows it to be all on one line, but that seems to be the only difference.

User avatar
bastik-1001
Posts: 361
Joined: Sat Apr 22, 2023 8:30 am
Contact:

Re: license is not valid

Post by bastik-1001 »

@RoyJ

Does the signature end with two equal signs (=)?

You can remove everything you pasted and try to copy and paste again. If you can't get it to work, David might have to look into it.

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