Sandboxie crash with Norton

N

n4b7

New member
I am using Sandboxie for many years together with Norton without problems. However, it seems that something happened in one of the latest versions, either on sandboxie or Norton side which causes some major issue:
Every time a sandboxed application tries to open the file explorer (i.e. File open / save as dialoges), the app crashes completely.

I tried to track down the issue. My setup:
Clean Windows 11 24H2 VM (VMWare Workstation)
Sandboxie 1.16.8
Norton 360 v25.12 (latest version as of Dec 25)

If I now just start the file explorer app in a new sandbox (in any box type), the file explorer opens for about 5 seconds and then crashes.

Even if I try to deactivate various Norton features such as the Tamper Protection, it does still crash. Only completely removing Norton resolves the problem.
That is quite some major issue since all apps are affected, using interaction with the windows file explorer.
Any idea?
 
fwiw ~ I'm not familiar with VMWare
W11 25H2
Norton 360 25.12.10659
Sandboxie-Plus 1.16.8
File Explorer runs in my orange box.
--
fwiw ~ AI reports conflicts between Norton & VMWare
 
To rule out that it is related to Sandboxie-Plus 1.16.8, you can try a previous release, just for testing. As you are using a VM it might even be easier to test, as different versions could be installed in different snapshots.

Installing older versions of Sandboxie seems to be easier than to install previous versions of Norton 360, as I don't know if they provide installers for specific builds.
 
I still had no success. Sandboxie keeps crashing.
Is there any good way to trace this down? I tried the trace log, but it seems impossible to identify the issue looking at this detailed log. I haven't found any good documentation/howto to trace down such an issue.
 
You can create an issue on the GitHub bug tracker and provide the crash dumps that get created when the program crashes.

You may look for those dumps at the following locations:
  • C:\Users\%Username%\AppData\Local\CrashDumps
  • C:\Windows\Minidump
  • C:\Sandbox\%User%\DefaultBox\user\current\AppData\Local\CrashDumps
  • C:\Sandbox\%USER%\%SANDBOX% (only if you previously set EnableMiniDump=y in the sandbox section of your Sandboxie.ini file)
  • C:\Windows\MEMORY.DMP (known as %SystemRoot%\MEMORY.DMP)
Click to expand...
 
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