HELP!!! SBIE2224 Sandboxed program has crashed: viber.exe

djknjaz

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Hello, after installing the "classic" program SBIE2224 Sandboxed program has crashed: viber.exe, Viber cannot be launched. It gives this error. Help please. I tried 2 versions of the program and it didn’t work. Thank you!
I forgot to write. Windows 10 operating system. Everything works on another computer. I decided to put it on my wife’s computer, then everything opens except Viber...
Maybe for starters there are some standard solutions to this problem?
 

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I am going to assume that the installer(s) was/were run outside the control of Sandboxie. Some software can't be installed into a sandbox, but runs fine in a sandbox, after it has been installed to the system. Other software does not work at all, but since you have one set-up where it works and one where it does not something has to cause the crash.

Does the configuration of Sandboxie or the sandbox differ between the installations? Or is there something different between the systems?

If viper.exe is crashing, there might be crash dumps that are created, which you can share with DavidXanatos, the developer.

List of crash dump locations to check out:
  • C:\Users\%Username%\AppData\Local\CrashDumps
  • C:\Windows\Minidump
  • C:\Sandbox\%User%\DefaultBox\user\current\AppData\Local\CrashDumps
  • C:\Sandbox\%USER%\%SANDBOX% (only if you previously set EnableMiniDump=y in the sandbox section of your Sandboxie.ini file)
  • C:\Windows\MEMORY.DMP (known as %SystemRoot%\MEMORY.DMP)
 
I am going to assume that the installer(s) was/were run outside the control of Sandboxie. Some software can't be installed into a sandbox, but runs fine in a sandbox, after it has been installed to the system. Other software does not work at all, but since you have one set-up where it works and one where it does not something has to cause the crash.

Does the configuration of Sandboxie or the sandbox differ between the installations? Or is there something different between the systems?

If viper.exe is crashing, there might be crash dumps that are created, which you can share with DavidXanatos, the developer.
Found the dumps, how can I share them with DavidXanatos, the developer? Thank you for helping!
 
The user interface of Sandboxie-Plus contains a troubleshooting wizard that allows to send in reports, when it was not able to help with the problem, where one can fill out a form and attach the configuration as well as crash dumps. Since the classic does not have that, you might want to reach out email and ask how you can provide the file(s) privately.

It's possible to attach files or paste links to files when you create an issue on GitHub, where there are more people that can look into the issue.
 
I agree with you, the latest version of Viber that works in the sandbox is 23.3.0.0, but it is no longer supported by the developer for account activation

Maybe the developer started using something in new versions that is no longer compatible with the sandbox, it would be great to solve this, but I don't even know how
 
There is a solution, use the sandbox type - container for applications, Viber does not work with the sandbox with standard isolation.
But for this function you need to buy a subscription to the sandbox if you want your window to work longer than 5 minutes
 
Hello, after installing the "classic" program SBIE2224 Sandboxed program has crashed: viber.exe, Viber cannot be launched. It gives this error. Help please. I tried 2 versions of the program and it didn’t work. Thank you!
I forgot to write. Windows 10 operating system. Everything works on another computer. I decided to put it on my wife’s computer, then everything opens except Viber...
Maybe for starters there are some standard solutions to this problem?


were you able to solve this problem?
 
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